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Does 2018 GDPR legislation herald the rebirth of CRM?


On May 25th 2018 a new data protection law will come into force, the General Data Protection Legislation, GDPR for short. In light of this new data dawn, Green 4 Director, Peter Oliver comments on the important role that CRM best practice plays in managing your customer information correctly... Best practice CRM advice has always focused on maintaining accurate and up-to-date customer data, and communication that is considered both engaging and personal. Best practice has never suggested that data can be acquired from dubious sources or that customers should be bombarded with unsolicited messages. In fact, open rates and high levels of suppressions indicate that this approach is doomed to failure.

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