Stories of the mismanagement of customer data by Social Media giants and the looming threat of tighter legislation around personal data through the General Data Protection Legislation (GDPR) have only served to increase the value of this most important of business assets.
As is often the case when a light is shined on a subject, it is the threat of no longer having unlimited and uncontrolled access to customer data that has sent its perceived value through the roof. In pure economic terms, it is scarcity value, the threat that unbridled use of this resource will no longer be permitted, that has increased the importance and value of customer data.
On May 25th 2018 a new data protection law will come into force, the General Data Protection Legislation, GDPR for short. In light of this new data dawn, Green 4 Director, Peter Oliver comments on the important role that CRM best practice plays in managing your customer information correctly...
Best practice CRM advice has always focused on maintaining accurate and up-to-date customer data, and communication that is considered both engaging and personal. Best practice has never suggested that data can be acquired from dubious sources or that customers should be bombarded with unsolicited messages. In fact, open rates and high levels of suppressions indicate that this approach is doomed to failure.
In my previous blog, I outlined the process for effectively managing your email subscribers. As I mentioned in that blog, engaged subscribers are vital for your email marketing campaigns to be a success. However, increasing your engaged subscribers isn’t the only advantage that comes from using an email preference portal.
As we’ve outlined in a previous blog, email marketing is one of the most widely used and most effective ways for companies to reach their visitors and fans. The total number of worldwide email accounts forecast to be in use by 2018 is a staggering 5.2 billion, coupling this with the fact that there is new EU legislation coming into force in May 2018 that ensures a greater emphasis on data management, there’s never been a more crucial time to hone the way you communicate with your fans and visitors.
When it comes to digital marketing, the actions of a sports club or visitor attraction are only as good as the data they hold. If marketing communication campaigns are based on inaccurate fields within visitor and fan databases, this could expose clubs or visitor attractions to issues such as increased costs, poor reputations and risk of losing visitors and fans.
Email marketing is one of the most widely used and most effective ways for companies to reach their visitors and fans. The total number of worldwide email accounts forecast to be in use by 2018 is a staggering 5.2 billion – so there’s never been a more crucial time to hone the way you communicate with your fans and visitors.
SMS campaigns are utilised across a huge range of industries, and are an extremely popular method of getting messages out to supporters and visitors. Although they are simple and quick, the campaigns require planning to ensure that the results generated from them are maximised.